Website Terms and Conditions
These are the terms and conditions ("Consumer Terms and Conditions") which govern your use of the web site which you will require to access to purchase a Starhotels on-line gift voucher (the "Web Site"). By reading and accepting these Consumer Terms and Conditions, you will be automatically transferred to the Web Site and will be bound by these Consumer Terms and Conditions.
We, Starhotels, reserve the right to vary these Consumer Terms and Conditions from time to time. It is your responsibility to regularly review these Consumer Terms and Conditions before each purchase to keep up to date with any changes to them.
1.1 The Web Site offers gift vouchers for sale ("Gift Voucher").
1.2 No contract for the sale of any Gift Voucher will subsist between you and Starhotels unless and until Starhotels accepts your order by way of an email detailing that payment has been received in full, the content of the Gift Voucher purchased and confirming your details (the "Confirmation"). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Starhotels sends the Confirmation to you (whether or not you receive that Confirmation).
1.3 You must check that the details of the Confirmation are correct as soon as possible and you should print out and keep a copy of it.
1.4 Payment will be taken on our behalf by "Pay and Shop Ltd, trading as Releax" as agent for us by credit or debit card (Mastercard, Visa, Delta, American Express, Diners. Etc….).
1.5 You undertake that all details you provide to Starhotels for the purpose of ordering Gift Voucher are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.
1.6 In order to protect your details during ordering, the Web Site uses a software package known as Secured Sockets Layer (SSL), which is indicated by a padlock which will appear in the bottom left hand corner of the web browser (grey border area of the screen).
2. Issuing Gift Vouchers
2.1 Each Gift Voucher sold is subject to terms and conditions of use which can be viewed on the Web Site alongside each individual Gift Voucher.
Gift vouchers ordered between Monday to Thursday of any week excluding any public or bank holidays, will be issued and dispatched on 2 working days.
Gift vouchers ordered between Friday to Sunday of any week excluding any public or bank holidays, will be issued and dispatched on the following working day.
3. Complaints Procedure and Returns
3.1 Please remember that the terms and conditions which will apply to each Gift Voucher will be individual to each Gift Voucher and can be viewed on the Web Site alongside each individual Gift Voucher. Subject to paragraph 3.2 below, our policy on cancellations or refunds will be in accordance with the terms and conditions of each individual Gift Voucher.
3.2 All Gift Vouchers may not be exchanged for cash, cannot be replaced if lost, are non-refundable.
3.3 Terms & Conditions
"Starhotels Gifts Voucher features a dedicated reference ID to allow Starhotels’ properties to track their redemption in all of its aspects: issue, use, deadline. The Gift Vouchers cannot be exchanged for cash or replaced if lost, as they are non-refundable. The total, not partial, amount of the gift voucher must/shall be redeemed from the final amount of your stay in one of Starhotels, with directly payment in hotel during the check-out time. It not possible to use Gift Voucher with a prepaid stay in Starhotels.
The original Gift Voucher must be presented upon arrival (check-in time). Your credit card details are requested during the booking phase to guarantee your reservation. Starhotels reserves the right to charge the amount corresponding to the room rate and extras of the entire stay for stays lasting for more than three days. Terms & Conditions are subject to change.
4.1 In the event that Starhotels breaches their contract with you, Starhotels shall be responsible only for refunding the cost of the Gift Voucher. Starhotels shall not be liable to pay any other compensation or losses suffered by you as a consequence of Starhotels breach of contract.
4.2 Starhotels agrees to provide the services for which the Gift Voucher was purchased in accordance with the description on the Web Site, at all times with reasonable skill and care. Starhotels makes no other warranty or representation.
The Web Site is protected by copyright, and other intellectual property rights and laws. You may view the Web Site and download part(s) of it to a personal computer for personal viewing for private purpose, but for no other purpose whatsoever. NONE OF THE CONTENT MAY BE DOWNLOADED, COPIED, REPRODUCED, TRANSMITTED, STORED, SOLD OR DISTRIBUTED FOR ANY NON PERSONAL PURPOSE WITHOUT OUR PRIOR WRITTEN CONSENT.
6.1 Your privacy is important to us, and we are committed to maintaining the privacy of any personal information received from you. By giving us your details you accept that we will be able to use them for operational purposes including providing your details to our payment collector, “SK Chase Limited” and our shipping company “Promo & Mark”.
6.2 Pursuant to art. 13 of D.L. 196 of June 30 2003 (i.e. "Privacy Code of Conduct"), Starhotels S.p.A. wishes to inform you that your personal data will be treated in absolute respect of your fundamental rights and freedom with special reference to the norm concerning the protection of your privacy, personal identity and right to data protection and in any case in compliance with the minimum safety measures required by law.
On this regard, we inform you that the treatment of your personal data will be implemented to fulfill the following requirements:
a) performance of connected and consequent hotel services and operations
b) fulfillment of all fiscal, accounting and similar obligations required by law
Please note that the provision of data for the above mentioned purposes is optional; however, should you refuse to supply them, Starhotels S.p.A. might be unable to perform the services you requested.
Your data may be treated both with electronic/computer systems, as well as with paper supports but in any case in total respect of the minimum security measures and will be saved for the time strictly necessary for the above mentioned purposes.
The Data Processor is Starhotels S.p.A. with registered office in Florence - 50144, Viale Belfiore, 27. Tel. 055.36921 - fax 055.36924. e-mail: firstname.lastname@example.org, where all data collected will be stored and saved.
At any time you are authorized to exercise your rights under article 7 of D.Lgs. 196/2003, that is you will be able to obtain confirmation of the existence or not of personal data concerning you, even if not yet recorded and request that they be communicated to you in clearly comprehensible form. You will furthermore have the right to obtain indication of: a) origin of the personal data; b) purpose and treatment method c) logic applied in case of treatment implemented with electronic instruments; d) identification of the person in charge, the people responsible for the handling and the representative designated under art.5, paragraph 2; e) identification of the subjects or categories to whom the personal data can be communicated or who might learn about them as representative designated for the territory of the State and of people assigned to the treatment or in charge of it.
You will furthermore have the right to obtain: a) updating, rectification or, if interested, integration of the data; b) cancellation, transformation in anonymous form or block of the data treated in violation of the law, including the ones for which conservation in relation to the purpose for collection or subsequent treatment; c) the declaration that the contents of the operations of which at preceding letters a) and b) was also communicated to the parties to whom such data were disclosed except for the case where such communication would prove to be impossible or required the application of an excessive number of means in proportion to the right to be protected.
Still, in compliance with the minimum security measures, your data may also be communicated to public security subjects as well as to other public or private subjects in order to fulfill all fiscal, administrative, financial and similar obligations required by law. The data cannot in any way be publicized.
Finally you will have the right for legitimate motivations to file opposition in total or in part: a) to the treatment of your personal data even if pertinent to the collection thereof; b) to the treatment of your personal data to be used for mailing of advertising material, for direct sale or for marketing surveys or commercial communications, by simply contacting the Data Processor.
By accessing and using the Web Site, or any of the information on it, you acknowledge that, while reasonable endeavors have been used to ensure that all information contained on the Web Site is correct, accurate and up to date, we make no warranties, representations or undertakings that the material on the Web Site will be free from infections, viruses, worms, trojan horses and/or other codes that have contaminating or destructive properties. It is your responsibility to take protective steps such as virus checking.
8. Governing Law and Jurisdiction
The Web Site and these Consumer Terms and Conditions are governed by the laws of Italy. You agree to submit to the exclusive jurisdiction of the Italian courts in all matters relating to such use of the Web Site and in relation to these Consumer Terms and Conditions. If any provision of these Consumer Terms and Conditions is found by a court of competent jurisdiction to be invalid you agree that the other provisions of these Consumer Terms and Conditions will remain in full force and effect in so far as possible. If you access the Web Site from outside Italy you are responsible for compliance with any local laws relating to access